Refund policy

Last updated: October 14, 2026

1. Returns

Unopened, factory-sealed cylinders may be returned within 30 days of delivery, but only with our written approval. Email ZaidiRefrigerantSupply@hotmail.com or call 602-833-9002 before sending anything back. Do not ship a cylinder yourself: refrigerant is hazardous material, and we will arrange or approve compliant transport.

A returned cylinder must have its original seal, labels, valve cap and packaging. We charge no restocking fee. You pay return transport, unless the return is due to our error or a defective product, in which case we pay it.

2. Products we cannot take back

Opened, used or partially depleted cylinders.

Cylinders with broken seals, altered labels or signs of tampering.

Cylinders damaged after delivery by improper storage, handling or use.

Items marked non-returnable before you bought them.

These limits do not affect any right you have under the law for damaged, defective or incorrect products.

3. Damaged, leaking, defective or incorrect orders

Inspect your delivery right away. If a cylinder is damaged, leaking, defective or not what you ordered, contact us within 48 hours of delivery with your order number and, if it is safe, photos.

Do not open, repair or move a leaking cylinder. Keep people away and call emergency services if there is an immediate hazard.

We will cover return transport and, at your choice where stock allows, send a replacement or refund you in full.

4. Cancellations

Before dispatch: you can cancel before dispatch for a full refund. Call 602-833-9002 for the fastest response.

Arizona same-hour orders: call right away. Once the driver has left, cancellation is not possible.

Nationwide orders already handed to a carrier cannot be cancelled. Returns follow section 1.

5. Exchanges

Exchanges need our written approval first and depend on stock and transport rules. Contact us with your order number and the product you want instead.

6. Refunds and timing

We issue approved refunds within 1 business day of approving a cancellation or of receiving and inspecting a returned product. Card refunds usually appear on your statement within 5 to 10 business days, depending on your bank. Zelle payments are refunded by Zelle, cash payments in cash or by business check, and certified-check payments by business check.